Refund policy

Last updated: May 2026

Thank you for shopping with us at DX Development. We value your trust and want you to have a smooth shopping experience. If you are not fully satisfied with your purchase, we're here to help.

Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• Proof of purchase or order number is required.

Non-Returnable Items

The following items are not eligible for returns:

• Sale or clearance items
• Gift cards
• Personalized or custom-made products
• Used or damaged items caused by customer misuse

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note:

• Shipping charges are non-refundable.
• Banks or payment providers may require additional processing time.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

To request an exchange, contact us using the details below.

Return Shipping

Customers are responsible for return shipping costs unless the product received was damaged or incorrect.

We recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include clear photos of the issue.

Contact Information

If you have any questions about our Return & Refund Policy, please contact us:

DX Development
Phone: +44 7511 116248
Email: support@dxdevelopment.co.uk
Address: 91 Tabernacle Street, London EC2A 4JN, United Kingdom